31 May 2017
Raising the Bar on the National Patient Experience Survey responds to the national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results. Four DHBs participated and provided opportunities for staff and patients to explore the reasons behind the responses to information about medication side effects and...
29 Mar 2017
The Health Quality & Safety Commission and Health Workforce New Zealand recently commissioned an independent evaluation of the advance care planning programme and training. The purpose of this evaluation is to inform the five-year strategic plan for ACP.
16 Aug 2016
The Reducing Harm from Falls Programme is a national programme led by the Health Quality & Safety Commission. The programme was established in mid-2012 and was one of the first focus areas of the national patient safety campaign Open for better care. The New Zealand Triple Aim was one of the programme’s founding principles.
In November 2015, Synergia was commissioned to evaluate...
To inform a scheduled review of the National Reportable Events Policy, the health Quality & Safety Commission has conducted a brief scan of overseas literature on patient safety reporting systems. This report summaries the literature review findings.
This report provides the context for findings on best-practice and overseas approaches by giving a brief history of PSRS (Section 3),...
This paper provides a ‘snapshot’ of current practice in the recognition and management of the deteriorating adult inpatient in New Zealand. It also includes health sector views on emerging themes from international literature.
23 May 2016
The Health Quality & Safety Commission’s in-hospital patient experience survey was implemented on 1 July 2014.
Since the survey began, there are three questions which consistently rate lower than others. In early 2016, the Commission undertook qualitative analysis of comments in the quarterly survey results for August and November 2015, to get a better understanding of why those three...
The Health Quality & Safety Commission conducted an evaluation of the Partners in Care programme to answer the following questions:
How successful has the programme been in influencing change?
To what extent have the programme’s activities been guided by an evidence base?
What are the remaining gaps in consumer engagement activities to achieve the Partners in Care programme aims and...
A number of New Zealand district health boards (DHBs) are using quality frameworks and concepts as core elements of their organisational strategies to improve patient outcomes and manage health care costs. The successes and challenges of these strategies can provide useful insights for other DHBs and the broader health system.
In 2015, three New Zealand government agencies – the Ministry of...
The Health Quality & Safety Commission has facilitated a review of literature associated with the development and use of trigger tools to determine rates of harm in health care settings. Trigger tools can function either as a counting system that aims to estimate the rate of harm at an organisation or as an alerting system that aims to highlight the occurrence of a potential adverse event so...
Pertussis (also known as whooping cough) can be very serious, even fatal. This report demonstrates that the impact of the illness is not distributed equitably among New Zealand children and young people.