A Process Evaluation of the Operation and Change Management at the Taylor Centre: A Community Mental Health Service

This report describes the Taylor Centre, a community mental health service in Auckland, New Zealand, operated Auckland Healthcare Ltd. The Taylor Centre was identified by the Mental Health Commission as:

  1. having implemented a successful change process over the last 5 years that had lead to substantial improvements in service, and
  2. currently offering an effective service that is well regarded by clients and other key stakeholders, and
  3. offering a service that is largely consistent with the goals outline in the Mental Health Commission’s Blueprint for Mental Health Services in New Zealand

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Commissioning agencies
Date of last publication
Jul 1999
Organisation conducting the research
Taylor Centre, Auckland Healthcare Services Limited
Research topics


The aim of this report is to describe the current operation of the Taylor Centre, and the change management processes that have led to the development of the current service. This report was requested by the Mental Health Commission in February 1999 as part of the Commission’s strategy to improve the range and quality of treatment options available to users of mental health services by sharing information about the development and performance of services recognised as potential ‘best practice’ models.

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