A qualitative lens on the in-hospital patient experience survey

The Health Quality & Safety Commission’s in-hospital patient experience survey was implemented on 1 July 2014.

Since the survey began, there are three questions which consistently rate lower than others. In early 2016, the Commission undertook qualitative analysis of comments in the quarterly survey results for August and November 2015, to get a better understanding of why those three questions continue to be the lowest rated.

To date quantitative data has formed the basis of results. Some district health board (DHBs) have analysed the patient experience survey comments to guide their own improvement initiatives, however, this is the first attempt to collate comments collectively from all 20 DHBs.

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Date of last publication
23 May 2016
Organisation conducting the research
Health Quality & Safety Commission and KPMG

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