Inquiry Report: Ministry of Social Development: How it deals with complaints

Ministry of Social Development: How it deals with ...
01 Aug 2014
pdf

How well an organisation deals with complaints shows how committed that organisation is to providing a high-quality service to its clients. Dealt with correctly, complaints can help an organisation to change and improve.

As part of our 2013/14 work programme, we decided to look at how the Accident Compensation Corporation and the Ministry of Social Development (the Ministry) manage complaints. This report sets out the findings from a performance audit of the complaints processes of the Ministry. I wanted to assess how effectively and efficiently the Ministry manages complaints.

Page last modified: 15 Mar 2018